Quick Lane at Superior-Brookdale Ford

Charissa Roby 5 months ago

Hours say 7-7 for oil change. Phone didn’t work to confirm hours over the phone. Came at 5:30pm and was turned away with no line. Depend on posted hours to be correct as I work overnights. Am under warranty but happy to pay Valvoline who I know are present and available to do the job when needed. Bummer

Mike Mohr 3 years ago

So I went in for an oil change… asked about a grinding noise and it seemed like everyone joined in (with the leadership of Ms Quick Lane). Turned out to be a small issue and they spent a lot of time fixing it (like 45 mins) without a thought. Def got my business for the life of my truck! Honest and willing to go the extra mile for a returning customer!

Leonard McMahon 6 years ago

I asked for full synthetic oil when I drove my truck into garage. It was as if the service manager didn't listen to me at all. They started filling my engine with the blend oil. I had to tell the person doing the service that they had to drain that oil and fill it with full synthetic. They did so without any issue but it did take extra time to do the change and readjust the bill so I wasn't charged for both oils. So if you want something specific, make sure that you impress on them what your specific wishes are.

Don Siler 7 years ago

Overall Experience: Poor. As a heads-up, the advertised "$59.95" oil change is really $69.95 after the 6th qt of oil, taxes and "shop supplies". I thought the convenience of no appointment, as well as the complementary car wash, would be worth it. The truck was not washed nor was a wash offered. This "Superior Service" special is supposed to include a fairly thorough inspection of the vehicle - maybe this was done, maybe it wasn't. Absolutely nothing was talked about. The receipt included a checklist that said that literally everything was fine. I just noticed today that there's a sticker in the windshield that has a yellow "X" next to the Brakes, but I have no idea what that means as nothing is noted on the checklist. Also, Not a single person acknowledged me as I waited in the showroom.

Jason Brown 8 years ago

When I arrived at the Quick Lane Tire & Auto center, I presented the greeter/attendant with a coupon that I had received from a previous vehicle purchase at this dealership for a free oil change (up to 5 quarts of standard oil). The attendant stated that he “had never seen one for free before”, so I asked if he would like me to bring it to the cashier, or if he would like to take it to verify. I also stated that this coupon had been given to me when we purchased my wife’s previous vehicle from this dealership, a 2015 Ford Fusion that we had purchased a few years prior. He declined taking the coupon or having me bring to the cashier, and asked me to take a seat in the customer area while they performed the oil change on the car. When he came to inform me that the service was complete, he also stated that he had “just found out” the coupon was only intended to be used with the vehicle it was purchased with, and that they weren’t going to be able to honor it. I once again presented the coupon, and showed him that it was not stated anywhere on the coupon which vehicle it was to be used with, and that it specifically stated “No Expiration” on it. When I suggested we go speak with